What Does City Bank Texas Do With Your Personal Information?
Why?
Financial companies choose how they share your personal information. Federal law gives consumers the right to restrict some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What?
The types of personal information we collect and share depend on the product or service you have with us. This information can include:
- social security number and income
- account balances and payment history
- credit history and credit scores
When you close your account, we continue to share information about you according to our policies.
How?
All financial companies need to share customers’ personal information to run their everyday business – to process transactions, maintain customer accounts, and report to credit bureaus. In the section below, we list all the reasons financial companies can share their customers’ personal information; the reasons City Bank Texas chooses to share; and whether you can limit this sharing
| Reasons we can share your personal information | Does City Bank share? | Can you limit this sharing? |
|---|---|---|
| For our everyday business purposes— To process your transactions, maintain your account, and report to credit bureaus. | Yes | No |
| For our marketing purposes— To offer our products and services to you. | Yes | No |
| For joint marketing with other financial companies- To offer you additional financial products and services. | No | No |
| For our affiliates’ everyday business purposes- Information about your transactions and experiences. | Yes | No |
| For our affiliates’ everyday business purposes- Information about your creditworthiness. | Yes | Yes |
| For our affiliates to market to you. | Yes | Yes |
| For nonaffiliates to market to you. | No | We do not share |
Sharing Practices
How often does City Bank Texas notify me about their practices?
We must notify you about our sharing practices when you open an account and each year while you are a customer.
How does City Bank Texas protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards, secured files and buildings.
How does City Bank Texas collect my personal information?
We collect your personal information, for example, when you
- open an account or deposit money
- pay your bills or apply for a loan
- use your debit card
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
We do not disclose any non-public personal information about you to any other third parties, except as permitted by law.
Why can’t I limit all sharing?
Federal law gives you the right to limit sharing only for
- affiliates’ everyday business purposes-information about your creditworthiness
- affiliates to market to you
State laws and individual companies may give you additional rights to limit sharing.
Definitions
Everyday business purposes
The actions necessary by financial companies to run their business and manage customer accounts, such as:
- processing transactions, mailing and auditing services
- providing information to credit bureaus
- responding to court orders and legal investigations
Affiliates
Companies related by common ownership or control. They can be financial and nonfinancial companies. Our affiliates include:
- South Plains Financial Inc.
- City Bank New Mexico
- Windmark Insurance Agency, Inc.
- Ashmore and Associates Insurance Agency LLC
Non-affiliates
Companies not related by common ownership or control. They can be financial and nonfinancial companies.
- City Bank Texas does not share with nonaffiliates to market to you.
Joint marketing
A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
- City Bank Texas does not jointly market.
Consumer Complaint Notice
City Bank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against City Bank should contact the Texas Department of Banking through one of the means indicated below:
Sale of Checks
Complaints concerning sale of checks activities should be directed to:
In Person, E-Mail or U.S. Mail:
Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705-4294
1(877) 276-5554 (toll free)
Telephone No.:1(877) 276-5554 (toll free)
Fax No.: 1(512) 475-1313
Email: consumer.complaints@banking.state.tx.us
Web site: www.banking.state.tx.us
If You Want To Limit Our Sharing
By telephone: 1-800 OUR BANK (1-800 687 2265)
E-Mail: support@citybanklubbock.com
By mail: mark your choices below fill in and send form to:
City Bank Texas
PO Box 5060
Lubbock, Texas 79407
Please remember that if you previously opted out an account you do not need to opt out again. Your opt out remains effective until revoked in writing.
Mail-In Form
Download our Mail-In Form (PDF) containing all of this information which you may use to notify us of your privacy preferences.
