Introducing a safer, and more convenient way to pay—with big benefits.

Instant Issue EMV Debit Cards

EMV Cards Coming Soon

Soon, EMV-equipped debit cards will begin mailing to customers.

Learn About EMV

The first card you reach for. The last you'll ever need.

The City Bank MasterCard® Debit Card is very similar to a credit card in that it can be used to make purchases at millions of locations worldwide and access cash at ATMs. The most important difference is that your debit purchase amount is immediately deducted from your checking account.

With Instant Issue Debit Cards, you can receive your card while you are at the bank and have access to your money right away. City Bank’s MasterCard Debit Card is a great way to make your banking safe, convenient and hassle-free. And now, you can choose a design to fit your style. 


Traveling with your card? Call us!

Debit Card TravelSpend with confidence while traveling. Certain fraud prevention measures that we've put in place can detect and cause debit cards to decline when traveling out of state or visiting a foreign country. This is put in place to help protect customers, but it can be prevented by simply calling City Bank so that we can make the appropriate adjustments to your account to allow the transactions to be processed.

City Bank Private Banking World Debit

Introducing World Debit

An exclusive card for select customers

Take advantage of world-class benefits and exclusive features designed to let you experience a higher level of convenience, security, and control.

Learn More →

View full Guide to Benefits


The biggest advantage of the City Bank MasterCard Debit Card is convenience. Now you don’t have to fret about carrying cash, writing checks, or merchants that don’t accept checks. Not only do you not have to carry cash, you don’t run up interest charges as with a credit card. Use your debit card to make everyday purchases in stores or online.

Safe & Secure

Spend with confidence, because your account is continuously monitored for suspicious activity. In the event of unauthorized purchases, you will be protected by the MasterCard guarantee. Also, with the City Bank App, you have the ability to turn your debit card on and off at your convenience. 

24-Hour ATM Access

Your City Bank MasterCard Debit Card doubles as an ATM card. Use your card after hours to make withdrawals and transfer funds. City Bank ATM transactions are free of charge to all City Bank customers.


From pretty to patriotic, City Bank offers a variety of card designs to suit your style and express your personality.

Take Control with the City Bank Mobile App

City Bank Mobile AppThe debit card management feature in the City Bank Mobile App offers an exclusive level of protection by helping customers prevent fraud by remotely disabling their debit card if it has been compromised, lost, or stole—plus the ability to raise limits and allow foreign transactions. Learn more.
Debit Card Deactivate Mobile App

Debit Card Fraud Alerts Text

Remember, our messages will never ask for your PIN or account number.

Get texts when we detect possible fraudulent activity

There’s a new layer of communication to keep you informed when it comes to potentially fraudulent activity on your debit card. We now text customers in the event there is any fraudulent activity as we take precautions on your behalf to temporarily deactivate your City Bank debit card.

How it works

Text-based fraud confirmation—utilized from 7am–9pm—will allow you to quickly respond and confirm or protest transactions to avoid any further card deactivation if it is a fraudulent charge, reactivate your card quickly if it's a legitimate charge, or opt to receive a call from a Fraud Analyst. If you fail to respond within 5 minutes after the text notification has been delivered, an automated call from our Fraud Center will contact you asking you to confirm or deny any fraud.

Additionally, this service is not associated with BNK-N-GO, our text-based mobile banking product. Messages sent to customers in regards to possible fraudulent activity on their debit cards will come from a separate short code, 328-74. It's the latest solution to help you better manage your finances and keep you in the know as we monitor your account(s) in the fight against fraud.


City Bank MasterCard Debit Cards have some added benefits worth noting. With enhanced features and benefits, customers can turn good deals into great ones by adding value to purchases large and small with convenience, protection and more. Welcome to a faster, safer, more convenient way to pay.


Download the complete MasterCard Enhanced Debit Card Guide to Benefits.

Guide to Benefits

To take advantage of any of these features or file a claim, simply call 1-800-MASTERCARD.

Standard features & benefits

Extended Warranty Insurance*

Doubles the time period and duplicates the coverage of the original manufacturer's or U.S. store brand warranty for a maximum of one year.

Price Protection*

If you find a lower price within 60 days of purchase Price Protection guarantees you the best price on products purchased with an eligible card by refunding the difference.

Satisfaction Guarantee*

Provides up to $250 per product, if you become dissatisfied with the product within 60 days of purchase and the merchant will not accept a return.

MasterCard Global Service™

Receive around-the-clock customer service assistance with lost and stolen card reporting, emergency card replacement, emergency cash advance, as well as assistance with locating ATMs and help with card-related questions.

Identity Theft Resolution Services*

Identity Theft Resolution Services can help you resolve the situation promptly if your identity gets stolen. You get an ID Theft Affidavit and an ID Theft Resolution Kit as well as access to a number of services, including credit bureau notifications. You also have access to 24-hour specialists who will lock out all of your reported cards and documents and, if needed, can even coordinate a conference call with your card issuer. Call 1-800-MasterCard to learn more.

MasterCard Identity Theft Alerts

Identity Theft Alerts is a FREE service offered only by MasterCard. When you register, you will be alerted if the service detects that your personal information is being bought or sold online. Click here to register or call 1-800-MasterCard to learn more about this benefit.

Zero Liability*

You pay only for the purchases you have authorized on your MasterCard, and you won't be held liable in the event of an unauthorized purchase. This coverage extends to purchases made in stores, over the phone or online.

Get Debit Card Convenience at Your Fingertips

Your City Bank MasterCard Debit Card is a free service with a qualifying personal checking account. To sign up, contact a City Bank representative by calling 1-800-OUR-BANK, visit any of our convenient locations or fill out the Contact Us form below and we will contact you soon. Want a debit card but don’t have an account? Explore our personal checking options.

MasterCard® is a registered trademark of MasterCard International Incorporated. *The descriptions of the listed benefits and enhancements are summaries only. Certain terms, conditions and exclusions apply. The information is provided on “AS IS” basis and for your informational purposes. It is not a specific recommendation for any particular action or investment and should not be relied upon in whole or in part as the basis for decision making or other purposes.