How We Protect You
Security Reminder: Never provide personally identifiable information (Social Security Number, Account Number, etc.) in response to an e-mail. For security purposes, City Bank will not contact you for this information over the phone or through unsecured e-mail. And if we direct you to login, we will always send you to our homepage at citybankonline.com.
How does it work?
City Bank takes a layered approach to help protect your accounts and your identity.
- Every time you login to City Bank Online Banking on a new device and/or internet browser you will be asked to select an option, like a phone number or email address, to be sent a temporary secure access code.
- Once you receive and enter the temporary secure access code you can choose to register or not register the device and/or internet browser. Once a device and/or internet browser is registered you will not be asked to receive and enter a secure access code again unless you perform computer maintenance and/or have settings on your device and/or internet browser that prevents the registration from being saved.
- This process is an out-of-band method of authentication that helps protect others from logging into your account without access to the phone number(s) and/or email(s) listed.
We do not sell or share your e-mail address with third parties to use to independently market you for their products.