Report Fraud

I think I'm a victim.

If you suspect that your personal and/or financial information has been compromised, City Bank recommends that you call us immediately. The sooner we know what's happened, the sooner we can begin helping you. Please call us now.

This includes:

  • Personal Identifiable Information – such as Social Security or Tax ID #
  • Debit Cards (lost or stolen)
  • Online User ID's or passwords

City Bank Fraud

806-792-7101 Or 1-800-OUR-BANK

City Bank Debit Card

806-792-7101 Or 1-800-OUR-BANK

City Bank Online Banking

806-792-7101 Or 1-800-OUR-BANK

City Bank also recommends taking these additional steps to report identity theft and fraud

Notify the authorities about the identity theft and fraud

It is recommended that you file a police report where you suspect the identity theft and fraud occurred. The local police station may not have an "identity theft" report per se, but ask if you can file a "miscellaneous incident" report. It is critical that you either obtain a copy of this report or get a copy of the report's number.

You can also file a report with the Federal Trade Commission, a government agency charged with protecting consumers. Although they are not a law enforcement agency, they can share your identity theft report with law enforcement agencies for investigation purposes.

Federal Trade Commission - consumer complaints: or 1-877-IDTHEFT

Notify your other financial institutions

Although your other accounts may not be compromised, it is recommended that you make your other financial institutions aware of your identity theft. In case your problem is more widespread than you originally thought, they can place a fraud alert on your accounts and monitor for unusual activity.

Contact the credit bureaus

There are three main credit reporting agencies in the U.S.: Equifax, Experian (formerly TRW) and TransUnion. They compile reports on an individual's credit history, such as how many credit accounts they have, the dollar amounts of these accounts, and an assessment of the individual's payment history (good or bad).

If you suspect identity theft and fraud, it is critical that you:

  • Contact one of the credit reporting agencies
  • Place a fraud alert with them

They will notify the other two agencies. You will receive a confirmation in the mail that a fraud alert has been placed with all three of them.

Credit Bureau Web Site Fraud Line
Equifax 1-800-525-6285
Experian 1-888-397-3742
TransUnion 1-800-680-7289